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FAQs
Starting the show fails
 


Author Thema
The error message helps to find the reason.

Error "Activation required"
Before you can start your stream, you need to activate your User. After the registration, you got a mail from flatcast. This mail contains a activation link. Double click the link and retry to start the stream. In case that that you havn´t got this mail, the reason is probably that you entered a wrong email address during registration. Click [Change your personal data] to correct this. You will then receive the mail within a short period.

Error "your firewall blocked access"
Flatcast uses the protocol UDP on port 40123. Your PC doesn´t support this in the moment. The most common reasons are

  • You are connected via a router/firewall, which blocks UDP.
  • You have a "Personal Firewall" installed like ZoneAlarm, XP Firewall etc. Open within this firewall port 40123 for UDP.
  • You enter the internet only via a proxy server.Enter a gateway in your network settings


Error "your bandwidth is too small"
You have not enough bandwidth to send your stream. The most common reasons are:

  • You are connected via 56k modem. Sorry, this is not enough. You need a minimum of 64 kbits to send a stream.
  • You run dowloads, messanger software, external chats etc. Switch off those software while sending.


Error "you are banned"
You offended several times against the Flatiquette. You are now expelled from all streams

Error "the show is sent from another computer, whichdoes not allow to take over"
The stream is currently send from another PC. This producer does not allow a
takeover.
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